Last updated: 20 Jan 2026
CareEmo, operated by Inmeatrix Technologies Private Limited ("CareEmo", "we", "our", or "us"), is committed to respecting your privacy and protecting your personal data in accordance with applicable laws of India, including the Information Technology Act, 2000 and related rules.
This Privacy Policy ("Policy") explains how we collect, use, store, process, monitor, and protect personal data when you access or use the CareEmo platform, including our website, mobile applications, digital tools, assessments, programs, communities, chats, calls, and sessions (collectively, the "Platform").
"Personal Data" means any information relating to an identified or identifiable individual.
This Policy applies where CareEmo acts as a data controller or data intermediary with respect to your personal data. Additional notices or disclosures may apply to specific services or features and shall prevail in case of conflict.
CareEmo may contain links to third-party platforms or services that are governed by their own privacy policies. CareEmo is not responsible for the privacy practices of such third parties.
We may collect personal data and other information when you register, access, or use the Platform, including but not limited to the following categories:
When you access or use the Platform, we may automatically collect:
CareEmo facilitates chats, calls, sessions, and community interactions between users.
By default, these interactions are private and confidential.
However, in limited and exceptional circumstances, CareEmo may review, access, or audit chats, calls, or sessions strictly for safety, fraud prevention, misuse detection, policy enforcement, and legal compliance purposes. Such access is restricted, proportionate, logged, and conducted only by authorized personnel. CareEmo does not routinely monitor conversations.
Payment information is processed through third-party payment gateways. CareEmo does not store sensitive payment details but may retain transaction references, timestamps, and billing records.
CareEmo supports anonymity; however, absolute anonymity cannot be guaranteed. Disclosure may occur where required by law, safety obligations, or to prevent harm. Abuse of anonymity may lead to account suspension or disclosure to authorities.
CareEmo processes personal data to provide services, ensure safety and platform integrity, communicate with users, and improve services through analytics and optimization.
Processing is based on contractual necessity, consent, legal obligations, and legitimate interests including safety, fraud prevention, and compliance.
CareEmo does not sell or rent personal data. Data may be shared with authorized service providers, legal authorities, or in corporate transactions subject to safeguards.
Reasonable safeguards are implemented; however, no system is completely secure. CareEmo shall not be liable for breaches beyond its reasonable control.
Data is retained only as long as necessary for service delivery, legal compliance, dispute resolution, and safety purposes.
CareEmo is intended for users 18 years of age and above. CareEmo shall not be responsible for unauthorized use by minors, and responsibility shall lie with the user and/or their parent or legal guardian.
You may have rights to access, correct, delete, or object to processing of your personal data, subject to applicable law.
CareEmo has appointed a grievance officer in accordance with Indian law. Complaints may be raised through platform-provided contact details.
CareEmo may update this Policy from time to time. Continued use of the Platform constitutes acceptance of the updated Policy.
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